Delivery & Returns
Delivery
All shoes are handmade so please allow 2-3 weeks for your order to be dispatched. Shoelaces and accessories will be dispatched in 1-2 buiness days. The exact time will be dependent on the order waiting list.
UK deliveries will be sent using a Tracked 24/48hr Service. You will receive a tracking code for the Royal Mail website once your order has been dispatched.
UK delivery is usually 1-3 working days.
Small international orders (1-2 pairs) will be sent by Royal Mail International Tracked Service, and large international orders will be fulfilled by another carrier (TNT, FedEx, DPD or DHL). You will be emailed the exact carrier details and the tracking code once your order has been dispatched.
European delivery estimate: 7-10 working days from dispatch.
- Items sent to the EU will be subject to import VAT charges. These will currently need to be paid on the arrival of your parcel at the country border. You will be contacted by your local postal service with details on the amount and payment methods available to cover these additional charges.
- Custom Converse cannot be held responsible for any delays to the delivery of your item due to late payments of import charges.
Worldwide delivery estimate: 10-14 working days from dispatch.
Custom Converse cannot be held responsible for any delays in the delivery of your order. Please get in contact if your order fails to arrive after 25 working days from the dispatch date.
Returns
Due to the bespoke made to order nature of Custom Converse we cannot accept returns or offer exchanges on shoes so it is essential that your sizing is correct.
Size charts are available to view on every product page and are specific to the brand of shoe you are purchasing.
By completing the order process you are approving all selected options and confirming that the text provided for personalised pairs has been spelled correctly.
Each pair are created as an individually commissioned piece and we do not hold stock of any designs.
Orders placed for gift cards are non-refundable and can only be redeemed on www.custom-converse.co.uk
Individual pairs of shoelaces and accessories can be returned within 14 days of delivery. Return postage is at the cost of the customer and refunds will not be issued until the item has been received. Please return items to the following address and email sales@custom-converse.co.uk with your order number and the item you are returning.
Custom Converse
8 Stansfield Gardens
Fulbourn
Cambridge
CB21 5HX
United Kingdom